1) Has my order been taken into account?
Upon acceptance of your payment, you are redirected to a payment confirmation page. You will then see a confirmation email summarizing the details of your order. If you have not received this email, please check your email spam folder. If necessary, we invite you to contact our service indicating the date and the amount of the order.
2) Is it possible to cancel or modify my order?
After receiving the confirmation email for your order, you can no longer cancel it or modify it. You will however be able to return the items after receipt for a refund. The return costs will then be at your expense.
3) When will my order be shipped?
For products in stock, your order will be processed within one working day after validation.
However, even if we do our best to process your order as soon as possible, in the event of a resumption of activity, such as during collection launches, or in the event of force majeure (power cuts, adverse weather conditions, etc.), the weather treatment and shipping of your order may exceptionally be extended. We promise, we do our best to deliver your order to you as soon as possible.
For products sold in pre-order (out of stock), the delivery time will be communicated to you on the product page.
4) What if there is a problem with the order?
If you have a problem with your order (lost package, defective item, missing item, etc.) please contact us at contact@chericup.com or via the contact form here and we will offer you a solution very quickly.
FAQ DELIVERY AND RETURN
1) How to track the delivery of my order?
When your order is shipped, you will receive an email containing the link to track your order. This will allow you to track your order in real time.
2) What are the countries, methods, delivery times and costs?
TABLEAU
3) When do you accept returns?
We accept the return of your order within 30 days from the date of receipt of your order.
The product must be intact, unopened and in its original packaging.
You are responsible for the return costs.
4) How to make my return?
First of all, if you have any doubts about using any of our products, please do not hesitate to contact us at contact@chericup.com
However, if you wish to return a product to us, here is the process:
1) Place the product (s) in a packing box, including a sheet with your name / contact details / reason for return
2) Send the products to the following address:
CHERICUP / Customer Service Returns
112 avenue Paris
94306 VINCENNES
We advise you to choose a mode of transport with tracking number. Without a tracking number, we will not accept any complaints.
If the returned product does not meet the return conditions, the refund cannot be made.
GUARANTEE
1) How does the 2 year warranty work on the irons?
The product is warranted against any failure resulting from a defect in workmanship or materials ONLY. This warranty is for 2 years from the date of purchase.
The defective product will be replaced during this warranty period.
Return your product with your name, address, telephone number to the following address:
CHERICUP
112 AVENUE DE PARIS
94306 VINCENNES
This warranty DOES NOT COVER:
– Defects or damage resulting from improper installation, incorrect use, or normal wear and tear of the product.
– Maintenance by unauthorized persons.
– Products repaired or maintained by persons other than Chéricup representatives.
– Use with unauthorized accessories.
– Connecting the device to the wrong current and voltage.
– Wear and damage to the cord.
– All other conditions beyond our control.
No responsibility or liability is assumed for the installation and maintenance of this product.
THE CHERICUP BRAND WILL NOT BE RESPONSIBLE FOR INCIDENTAL DAMAGES ARISING FROM THE USE OF THIS PRODUCT.