1) How to track order delivery?
Upon dispatch of your order, you will receive an email containing the tracking link of your order. This will allow you to track your order in real time.
2) What are the countries, modes, delivery times and costs?
3) When do you accept returns?
We accept the return of your order within 14 days from the date of receipt of your order.
The product must be intact, unopened and in its original packaging.
The return costs are your responsibility.
4) How do I make my return?
First of all, if you have any doubts about the use of any of our products, please do not hesitate to contact us at contact@chericup.com
However, if you wish to return a product to us, here is the procedure:
1) Place the product(s) in a packing carton, including a sheet with your name / contact information / reason for return
2) Send products to:
CHERICUP / Customer Service Returns
112 avenue de Paris
94306 VINCENNES
We advise you to choose a mode of transport with tracking number. Without tracking number, we will not accept any claims.
If the returned product does not comply with the conditions of return, the refund cannot be made.